complaint·April 27, 2023

S2 went onto say that this ex-staff member (S1) was loved by all of the residents and their responsible parties due to the staff's warm demeanor and family style meals they would regularly cook for the residents. S2 further stated that they have never used or seen another staff member spray insect chemicals inside the facility, primarily because a pest control company regularly visited the facility. Interview with R1 revealed no issues with staff members at the facility. R1 stated that they did not recall ever being yelled at or physically abused at the facility. Interview with Resident 2 (R2) revealed no issues with any staff members. R2 further stated that they have never been verbally or physically abused by any staff member at the facility. Interview with Outside Agency (OA) revealed that they worked closely with R1. OA stated R1 has a medical condition which causes R1 to fall down randomly, which often resulted in bruising on the knees and legs. OA stated that they never witnessed nor had any suspicion that S1 hit or injured R1. OA further stated that S1 often spoke in a loud and animated manner due to a cultural difference which could be confused for yelling. OA stated that they never witnessed staff using any insect chemicals inside the facility but they have witnessed a pest control company working at the facility. Interview with Administrator revealed no knowledge of any residents or family members upset with a staff member at the facility. Administrator stated that they and R1's responsible party would be in regular contact via text message. Administrator stated that they were never advised of any issues with the facility or a staff member. Administrator stated that it was in fact the opposite in that R1's responsible party would praise them (via text) for the work they did with R1. Administrator stated that R1 initially left the facility to live with the their Responsible Party on November 2022. Administrator stated that after a brief stay at the Responsible Party's residence they attempted to move R1 back to Renaissance Living II in the beginning of December 2022, but it was not possible since the room was already occupied. Administrator further stated that the facility had a contract with Aptive pest control company for several years and their would be no need for any insect chemicals to be used or stored inside of the facility. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. An exit interview was conducted with Silvia Moreno Camacho and a copy of this report and Licensee/Appeal Rights (LIC9058, 3/22) were provided to Silvia Moreno Camacho whose signature below confirms receipt of documents.