complaint·September 18, 2023

LPA’s observations of staff and resident interactions revealed no obvious tensions between them. LPA did not observe any obvious injuries to residents. Interviews with residents consistently stated that staff treat them well. Interviews reported that residents have not been the focus of abuse nor witnessed abuse of other residents. None of the residents had knowledge about any resident being hospitalized. No resident said they had ever seen any staff report to work under the influence of alcohol. No resident stated staff threatened to call police on them or any other residents. Interviews with all staff produced consistent denials that they or any staff had physically abused or threatened residents in any way. Staff denied causing injury to any resident, resulting in hospitalization. The licensee was interviewed and stated that staff are lauded by residents for their manner of providing care. A review of facility records did not bring forth supporting evidence for the allegations. The Department has investigated the allegations that staff hit and threatened residents, caused a dislocated hip injury to a resident requiring hospitalization and worked under the influence of alcohol. Due to a lack of supporting information, the Preponderance of Evidence standard was not met. Therefore, the allegations are Unsubstantiated. An exit interview was conducted and a copy of the Licensee’s Rights (LIC 9058 3/22) along with a copy of this report was provided to Caregiver Smith.