complaint·February 13, 2024

It was alleged staff did not treat residents with dignity. A source reported to the Department staff had treated a resident in a mean way. This source did not provide any specific action from staff, nor a timeframe. Interviews with several sources did not reveal any concerns with staff not treating residents with dignity, and revealed staff treated residents well. Sources also revealed residents may have raised their voices at staff and other residents. Based on the evidence gathered throughout the investigation, the allegations were unsubstantiated. An exit interview was conducted with Administrator Ramirez, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided via electronic mail. An electronic mail read receipt confirms the documents were received by Ramirez.