Complaint·April 1, 2026

The investigation revealed the following: Allegation: Facility is abusing residents The complaint indicates an allegation that residents are being abused; however, no information was provided regarding the type of alleged abuse or the date of the incident . On, April 1, 2026, at 1:27pm, the Department interviewed Administrator (A1) , who denied the allegation stating that there have been no reports of staff abusing resident—physical or otherwise. A1 further stated that his staff has had resident rights training and are aware of the facility’s policy on suspected elder abuse. The training is refreshed during in-service meetings. On April 1, 2026, between 1:00pm and 2:39pm, the Department interviewed 2 [available] staff regarding the allegation. 2 out of 2 staff denied the allegation stating that they have never abused any residents nor have they witnessed any other staff abusing a resident in care. Additionally, 2 out of 2 staff state that she has had residents right training. On April 1, 2026, between 2:00pm and 4:15pm the Department interviewed 5 resident (R1-R5) regarding the allegation. Of those interviewed, 5 out of 5 Residents states that staff treat them well and has never hit, kicked or pushed them nor have they witness staff hit, kick or pushed another client in care. Additionally, 5 out of 5 state that they feel safe and well cared for in the facility. On April 1, 2026 the Department reviewed and evaluated the following documents: staff roster (dated:2/14/26), client roster (dated 3/31/26), staff training: Resident Rights, copy of signed Suspected Elder Abuse policy (various dates ranging from 3/25/16-10/31/25), On April 1, 2026, the Department made the following observations during the facility tour: The department observed the facility to be clean, sanitary and free of odors, Additionally, the department observed the Residents to be well groomed. Lastly, the Department observed the staff to be attentive to the residents in care. Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. There were no deficiencies cited during today's visit. Exit interview conducted and copy of report provided. Page 2 of 2