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Inspection visit

complaint

RANCHO VISTA SENIOR LIVINGLicense 3746041341 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

The investigation revealed the following: Allegation: “Insufficient staff resulting in staff not checking on residents”, it is being alleged that caregivers are not checking in on residents during pm shift and overnight hours. Interviews conducted with R1 to R8 revealed the following: 8 out of 8 residents disagree with the allegation. Interviews conducted with S1 to S7 revealed the following: 4 out of 3 staff agreed with the allegation. Records reviewed revealed the following: Upon review of the Staff Schedule from February to April 2025 for the PM shift that starts from 2:30 PM to 10:30 PM it depicts that 2 caregivers and 1 medical technician are on shift but through close review of documents LPA Leandro observed that only 1 caregiver and 1 medical technician were on shift. Upon review of the Staff Schedule for the months of February 2025 to April 2025 for the NOC shift starts from 10:30 PM to 6:30 AM it depicts that 1 caregiver and 1 medical technician are on shift, however through close review of the documents, LPA Leandro observed that for 8 days in the month of February 2025 there was only 1 staff were on shift and for the month of April 2025 there are 4 days were only 1 staff is scheduled and there are 4 days were there are no staff scheduled. Records review of the Rancho Vista Senior Living Census 2025 in the Assisted Living Unit demonstrates that there are 41 residents in that unit. Interviews conducted with staff indicated that from the 41 residents there are 10 residents who require incontinence care.Substantiated: Based on LPAs interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. An exit interview was conducted, a copy of this report was left with the Sales Director, Alma Chavez along with their appeal rights. The investigation revealed the following: Allegation: “Staff do not treat residents with respect”, it is being alleged that staff do not treat residents with dignity and respect. Interviews conducted with R1 to R8 revealed the following: 8 out of 8 residents denied the allegation. Interviews conducted with S1 to S7 revealed the following: 6 out of 7 staff denied the allegation. Observations on 1/30/2024 and 3/29/2025 revealed the following: staff/caregivers were observed treating residents with dignity and respect. Based on interviews and observations this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was left with the Sales Director, Alma Chavez.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87405(a)Type B

    87405 Administrator - Qualifications and Duties (a) All facilities shall have a qualified and currently certified administrator. The licensee and the administrator may be one and the same person. The administrator shall have sufficient freedom from other responsibilities and shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of the facility as specified in this section. When the administrator is not in the facility, there shall be coverage by a designated substitute who shall have qualifications adequate to be responsible and accountable for management and administration of the facility as specified in this section. The Department may require that the administrator devote additional hours in the facility to fulfill his/her responsibilities when the need for such additional hours is substantiated by written documentation. This requirement was not met by: Based on observations and interviews, the licensee fail to ensure that there is not a designee administrator at the facility when the executive director is not available. This poses a potential health and safety risk to all residents in care.

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  • 87755(c)Type B

    87755 Inspection Authority of the Licensing Agency(c) The licensing agency shall have the authority to inspect, audit, and copy resident or facility records upon demand during normal business hours. Records may be removed if necessary for copying. Removal of records shall be subject to the requirements in Sections 87412(f), 87506(d), and 87508(b).This requirement was not met by: Based on observations and interviews, the licensee fail to ensure that records were not avalilable upon demand from licensing agency. This poses a potential health and safety risk to all residents in care.

  • 87411(a)Type B

    Personnel Requirements (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents, the extent of services provided, or the physical arrangements of the facility require such additional staff for the provision of adequate services.This requirement was not met as evidenced by: Based on records and interviews the licensee did not comply with the section cited above. 4 out of 7 staff agreed with allegation and records reviewed indicated that the facility at times has 1 staff for 41 residents and 10 of those residents require incontinence care. This is a potential health and safety risk to residents in care.

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FAQ · About this visit

Common questions about this visit

What happened during the March 29, 2025 inspection of RANCHO VISTA SENIOR LIVING?

This was a complaint inspection of RANCHO VISTA SENIOR LIVING on March 29, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to RANCHO VISTA SENIOR LIVING on March 29, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87405 Administrator - Qualifications and Duties (a) All facilities shall have a qualified and currently certified adm..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.