complaint·March 30, 2025

Allegation: Facility does not provide meals in the quantity necessary for residents. This complaint alleges that the facility does not provide sufficient portion sizes to residents. On 03/29/25, between 1:00 pm and 2:00 pm, LPA Richard interviewed five (5) Residents, #2-6 (R2- R6). LPA found, Five out of five denied the allegations and stated that the facility serves good-quality food and ample servings. Five out of five residents stated that they could ask for a second serving if they were not full. The residents stated the facility served them three meals a day and snacks between meals. On 03/29/25, between 2:00 pm and 3:30 pm, LPA interviewed six (6) staff, #1-6 (S1- S6), and found 6 out of 6 staff stated that the meals served were sufficient portion sizes. Staff interviewed stated that Residents can ask for a second serving of food when requested. Additionally, 6 out of 6 staff members stated that the residents are served high-quality, nutritious meals with various options, and no resident has complained to staff about not being served enough food. On 03/29/25, at 2:00 pm, LPA interviewed the Executive Director (ED)/ Domingo, who denied the allegation and stated that the facility provides sufficient food to residents daily. ED/Domingo states the facility food items are consistently stocked, and food delivery occurs two times per week to ensure food items are replenished. On 03/29/25, between 1:00 pm to 2 pm, LPA Richard reviewed the facility's menu (dated 02/02/25 to 03/29/25), and this revealed the facility had various food options. LPA Richard observed that the facility food supply exceeds a month of perishables and three days of non-perishables in stock. LPA Richard also observed the resident lunch period and found the food served appeared to be ample in portion size. Based on LPA's observations, interviews, and record reviews, LPA did not find sufficient evidence to support the allegation that the facility does not provide meals in the quantity necessary for residents. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove that it is valid or did occur; therefore, the allegation is Unsubstantiated. No deficiencies were cited. An exit interview was conducted. A copy of this report was provided to Executive Director Diane Domingo.