complaint·March 30, 2025

Allegation: The facility failed to provide a comfortable environment for residents. This complaint alleges the facility had construction occurring above the resident's (R#1s) room and this disturbed the resident. On 03/29/25, between 1:00 pm and 2:00 pm, LPA Richard interviewed five (5) Residents, #2-6 (R2- R6). LPA found, 5 out of 5 denied the allegations and did not state hearing noises due to construction. The residents did not express issues with the facility being unsafe and an uncomfortable environment. LPA conducted interviews with three (3) residents (R1-R3), and 3 out of 3 stated that while living at the facility, they have not noticed construction occurring. On 03/29/25, between 2:00 pm and 3:30 pm, LPA interviewed six (6) staff #1-6 (S1- S6). LPA found, 6 out of 6 denied the allegation and stated that the facility is safe and comfortable for residents. On 03/29/25, between 2:00 pm and 3:30 pm, LPA interviewed with Business Director (BD) John McGregory, who stated that there was no construction going on at the facility on 03/09/23. The BD stated the facility was painting room #148, which is located above room #120 (R#1s room). BD #1 stated that there was no excessive noise occurring while the painting was performed in Room #148. Additionally, BD #1 stated he received no concerns placed by residents when the painting was performed in Room #148. Based on LPA’s observations, and interviews, LPA did not find sufficient evidence to support the allegation that, facility failed to provide a comfortable environment for residents. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged allegation is valid or did occur, therefore, the allegation is Unsubstantiated. No deficiencies were cited. Exit interview conducted. A copy of this report was provided to the Executive Director Diane Domingo.