Complaint·July 3, 2024

The facility has multiple residents with different body temperatures. Today's temperature outside was 79 degrees F. The facility's thermostat today reflected 81 degrees F. LPA observed a resident wearing a shirt, sweater and under two blankets. Resident interviews confirmed it was not too hot. Some residents were cold with the use of the fans today but made aware it was necessary to keep the facility's temperature within regulation. Staff interviews revealed the facility was not too hot and there are multiple fans in use, along with the doors and windows left open. LPA observed one (1) portable air conditioning unit, one (1) tower fan, and a working ceiling fan located in the room in which the resident was hot and sweating, all in use. The roommate complained today it was too cold. The staff has positioned the portable air conditioning unit towards the resident that was hot, so that it would not affect the roommate. Staff also indicated they provide blankets and jackets to the residents that may cold, to ensure the facility's temperature is regulated. The facility has one (1) portable air conditioning unit; twelve (12) fans; and five (5) ceiling fans throughout the facility. They also have four (4) extra fans and two (2) extra portable air conditioning units located in the garage for resident use. LPA observed one (1) resident had three (3) fans in their room but only one (1) in use, by choice. Another resident requested the fan be turned off. Due to multiple residents with different body temperatures, the facility is ensuring to meet each resident’s needs regarding the facility temperature. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation is deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Staff, Roser Loja whose signature below confirms receipt of these rights.