complaint·July 26, 2023

According to allegation, R1’s cellular phone was taken without permission and made inaccessible to R1 by staff. Interviews with R1 revealed that they did have a phone but was lost months earlier. Interview with another resident revealed R1 tends to misplace their phone often and is often confused on which cellular phone belongs to them. Interview with staff revealed they are unaware of any incident where R1’s phone was taken from them. It was also alleged that R1 was verbally threatened by staff. Interview with R1 revealed that there have been no threats made against them. Interview with other residents revealed that no staff has threatened them, and they have not witnessed R1 being threatened. Interview with staff did not corroborate any information of staff threatening R1. Lastly, it was alleged that R1 was not treated with dignity and respect. Interview with R1 revealed that R1 does not recall any instances where his dignity and respected were threatened. Interview with other resident’s did not reveal any instance where R1 or other residents’ dignity and respect were affected. Interview with staff did not corroborate any information that residents were not treated with dignity and respect. Outside source interview did not reveal any additional corroborating information. Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Wellness Coordinator Jenna Purnell, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.