complaint·August 30, 2023

Interview with R1 established that R1 believes they should receive a longer corded phone to have private conversations. Interview with residents revealed that they are accorded privacy with phone use, but the phones are place in a common area. Interview with staff revealed that if residents request to have a private phone call the facility has an established protocol to allow resident to use a hands-free telephone anywhere in the facility, but this phone must be requested. During facility inspection LPA Strong observed phones in the cottages in the shared living room. Some cottages were observed to have hand-free phones and others had corded phones. Multiple interviews with residents revealed that if they communicate with roommates their need for privacy, they are able to have private conversations on the telephone. Based on LPA's interviews, inspection, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Wellness Director Jenna Purnell and Executive Director Jared Green, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.