complaint·September 25, 2023

[Continued from LIC9099] Outside Source 3 (OS3) was interviewed and there has been no observations or reports of staff hitting any residents. R1 was interviewed and R1 reported that the staff have been respectful and has never hit R1, nor has R1 ever observed any other residents being hit or treated poorly.  R1's Physician's Report confirmed that R1 is able to make decisions and does not have any cognitive deficits. R1 was observed to have no cognitive deficits which concurs with the Physician's Report.  Resident 2 (R2) was interviewed and R2 had no concerns or complaints regarding staff.  Resident 3 (R3) was interviewed and R3 stated that there were no complaints with staff. It was alleged that the Facility staff did not safeguard residents belongings. LPA Domingo reviewed records and there is sufficient evidence that R1 had a list of belongings and the list coincided with R1's belongings.  R2 records were reviewed and the resident belongings matched what R2 had in R2's room.  R1 was observed with all of the listed items on the belongings list and R1 stated that there were no missing items. R3 records were reviewed and the belongings matched what R3 has in R3's room.  Staff 1 (S1) was interviewed and was able to explain the policy and procedure of recording resident's belongings. Staff 2 (S2) was interviewed and S2 was able to explain the residents personal belongings list and how the list is updated as needed.  Staff 3 (S3) was able to provide the facility policy of replacement of misplaced items. The Department has investigated the allegations listed above.  Based on evidence obtained, including interviews and records reviewed, the above allegations are determined to be unsubstantiated as the Department could not meet the preponderance of the evidence standard. An exit interview was conducted with Wellness Coordinator Jenna Purnell and a copy of this report and Licensee/Appeals Rights (LIC 9058 03/22) were provide.