complaint·August 1, 2025

Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to initiate a complaint investigation on the above-mentioned allegations. LPA met Clinical Director Yolanda Torres and discussed the purpose of the visit. According to the allegation on July 31, 2025, during an undisclosed period, the facility did not return resident representatives telephone calls or email communication. On today’s date, LPA Strong conducted a facility inspection and dialed the facility telephones with no issues. Additionally, interview with staff revealed there have been no email communications missed from any outside sources. Interviews with outside source established the email address being used was for an employee no longer present at the facility. Based on interviews, and observations there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Clinical Director, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.