complaint·January 12, 2023

Licensing Program Manager (LPM) Denise Powell conducted an unannounced complaint visit to share investigative findings and close out the complaint. LPM was greeted and granted entry to the facility, then met with Business Office Manager Monica Flores and reviewed the complaint findings. On 9/18/20, it was alleged that a direct care staff member touched a female resident in an inappropriate manner. The investigation included interviews with staff and outside sources and records review. Interview statements obtained from the resident did not provide valid disclosure. Interview statements by multiple facility staff and outside sources denied the allegation. Records review determined resident had documented change of condition and was under medical treatment for behavioral health concerns, including increased anxiety. There was insufficent evidence to support the allegation of staff inappropriately touching the resident. The allegation was determined as unsubstantiated since the preponderance of evidence standard was not met. LPM conducted an exit interview with Monica Flores and reviewed investigation findings. A copy of this report along with Licensee Rights was provided for facility records.