complaint·February 21, 2025

Information obtained from interview with Administrator stated they were aware of R2 wondering the halls, but it was not reported R2 entered resident’s rooms and took their belongings. It was advised that due to the concern, the facility began to monitor R2 more closely and redirected R2 back to their room. Information obtained from additional staff interviews corroborated the information and stated there were no concerns advised regarding theft of R1’s belongings. Information obtained from Interview with R1 revealed they reported the concerns to their family, but could not remember if the concerns were relayed to facility staff. Information obtained from R2 did not corroborate the allegation. It was stated that R2 denied entering other residents room and taking their belongings. LPA conducted a record review and could not find any incidents regarding R2 entering rooms of other residents. Pertaining to the allegation that staff do not ensure resident’s room is free of tripping hazards, it was reported that the facility had uneven floors in the living room, bathroom, and entrance of the resident rooms, which caused R1 to fall. Information obtained from interview with Administrator stated there were no issues with the floor being uneven or other hazards which caused falls. It was advised that the floor was updated due to wear and tear, but not because of foundational issues. Information obtained from staff interviews corroborated the information. Information obtained from interview with R1 indicated that they did not observe uneven floors or have issues with the flooring. Additional interviews were conducted and there were no concerns advised regarding the facility. During a visit to the facility, LPA observed eight rooms, including the noted areas of concern and R1’s room. LPA did not observe any abnormalities on the floors that would be considered uneven or hazardous. Pertinent documentation was reviewed and although there were falls reported, they were not due to hazards. Based on observation, record review, client, and staff interviews, the allegations that the facility did not safeguard resident’s personal belongings and staff do not ensure resident’s room is free of tripping hazards, are Unsubstantiated. A finding that the complaint is unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided to Business Office Manager Monica Flores.