Incident investigation·July 16, 2024

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced Case Management Visit.  LPA was greeted by and met with Resident Services Director Richard Mariona, to discuss the purpose of the visit. Today's visit is in response to the self reported incident of a staff member allegedly speaking to a resident in a raised tone. LPA interviewed staff and collected records. A wellness check was completed; no health or safety issues were identified. LPA left the facility between 1:10pm and 2:10pm and returned. An exit interview was conducted with Resident Services Director Richard Mariona, who was provided with a copy of this report and Appeal Rights (LIC9056 03/22).  Their signature confirms receipt of these documents.