Complaint·January 9, 2023

Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to open a complaint investigation. While at the facility LPA investigated and delivered findings regarding the above-mentioned allegations. LPA identified herself and was granted entry by Madison Eccker, Receptionist. LPA stated the purpose of the visit and reviewed the findings of the complaint with Terri Bostian, Director, and Raquel Mathews, Licensed Vocational Nurse (LVN). The Department’s investigation consisted of interviews with staff and an outside source, records reviewed of relevant documents pertinent to this investigation, and LPA observations of the facility grounds. On January 3, 2023, it was alleged that facility did not provide resident(s) with three meals per day; facility was in disrepair; insufficient staff to meet the needs of the resident(s); and non-operational call pendant. Based on the Department’s investigation of the above-mentioned allegations and the evidence obtained during staff and an outside source interviews, and records reviewed, we have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. The allegations were not pertinent to this licensed facility. The Department will be cross reporting this complaint to the appropriate agency for follow-up. The report was discussed, and an exit interview was conducted with Terri Bostian, Director. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) was provided to Director Bostian at the conclusion of the visit. The signature below confirms the receipt of these documents.