Follow-up·June 24, 2026

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced Case Management Visit.  LPA was greeted by and met with Wellness Director Raquel Mathews to discuss the purpose of the visit. Today's visit is in response to the self report of overlapping malfunctions in both elevators at the facility. On 06/09/2026 during routine maintenance, the elevator near the lobby malfunctioned due to the contractor breaking an element of the sprinkler/water pipe. The damage resulted in the elevator area flooding. On 06/14/2026 the elevator near the dining room stopped working due to an unrelated mechanical issue. The facility scheduled a contractor and the dining room elevator was repaired on 06/16/2026. Between both incidents, there was a 2-day period where no elevator service existed. During this time, the facility assisted residents with tray service for all meals at no charge, provided activities on both floors, and one resident was assisted down the stairs in the evacuation chair by EMS when sent to the hospital. LPA conducted a wellness check at the facility; the resident who utilized the evacuation chair confirmed that EMS assisted them with no issue down the stairs. The lobby elevator in disrepair was clearly marked with signage and was taped off; the dining room elevator was directly observed by LPA to be operational. LPA visually confirmed that all stairwells contained evacuation chairs, with instructions imbedded on each chair for use. No health or safety issues were identified and no deficiencies were cited or observed on this date. An exit interview was conducted with Health and Wellness Director Raquel Mathews, who was provided with a copy of this report and Appeal Rights (LIC9056 03/22). Their signature confirms receipt of these documents.