Incident investigation·November 25, 2025

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced Case Management Visit.  LPA was greeted by and met with Executive Director Calais Anguiano to discuss the purpose of the visit. Today's visit is in response to the self report of an allegation of physical abuse by a staff member toward a resident. The staff member was accused of striking a resident on the arm and preventing them from leaving their room. The facility corporate human resources department conducted an internal investigation, which was deemed unsubstantiated due to lack of evidence that the event occurred. The investigation included written statements from staff members who were present during the time of the allegation and witnessed the interaction between the accused staff and resident. The resident was assessed and found to have no markings or evidence that the incident occurred. The accused staff was placed on administrative leave pending the investigation outcome. LPA conducted a wellness check at the facility; no health or safety issues were identified.  No deficiencies were cited or observed on this date. An exit interview was conducted with Executive Director Calais Anguiano, who was provided with a copy of this report and Appeal Rights (LIC9056 03/22).  Their signature confirms receipt of these documents.