complaint·April 8, 2026

Allegation #1: Staff not allowing residents to have visitor(s). The complaint alleged that the staff informed a family member that there is a restraining order against them and that they are not allowed to speak to or visit a resident (R1). On October 3, 2023, the department interviewed the Administrator (A1), who denied the allegation. A1 stated that the facility did not allow a family member (FM) to visit R1 due to a temporary restraining order issued against the FM. A1 also advised the FM to contact the Power of Attorney (POA/Conservator) regarding the order. On April 8, 2026, the department interviewed the Assistant Administrator (AA), who also denied ever denying any family member the opportunity to visit a resident. AA stated that the facility would refuse a family member's visit only if the resident specifically requested that particular family member not be allowed to visit, or if the conservator or the POA had issued a restraining order. On the same day, the department interviewed two staff members (S1 and S2), both of whom denied the allegations and stated that the facility had not denied any residents' visitors. They clarified that a resident's visitor would only be denied entry if the resident requested that specific visitor not be allowed. Additionally, on April 8, 2026, the department interviewed five residents (R2-R6). Out of these, two residents stated that the facility had not denied visitors to them, while three could not answer any questions due to cognitive impairment. The department also interviewed the POA, who confirmed they filed a temporary restraining order against an FM to protect R1 from financial and emotional abuse. The department reviewed R1's records and confirmed that a restraining order was filed on September 21, 2023. Additionally, a Declaration of Temporary Conservator was established on April 20, 2023 (POA), for the resident's R1. The department was unable to interview R1 because R1 passed away on 12/25/2023. Although the allegation may have happened or is valid, there is not a preponderance to prove the alleged violation (s) did or did not occur, therefore the allegation is Unsubstantiated. No deficiencies were cited. An exit interview was conducted, and a copy of the report was provided to Assistant Administrator Juliane Cruz.