complaint·April 12, 2026

Investigation Revealed the Following: Allegation: Staff do not provide activities to residents. The details of the complaint alleged that facility does not provide activities that offer cognitive stimulation for residents in care. On April 12, 2026, at approximately 10:00 a.m., during the records review process, the Department reviewed copies of the facility’s activity calendars from November 2025 through April 2026. The review indicated that, while the calendars included routine social, recreational, and physical activities, they did not comply with all the elements required under Title 22, Section 87219. Specifically, the calendars did not show activities related to daily-living skills training, sensory-based programs, resident participation in the planning or evaluation of activities, utilization of community resources, or dedicated free-time periods that allow residents to choose activities independently. In addition, the department reviewed copies of the Medical Assessment for Residential Care Facilities for the Elderly or LIC 602A, dated variously, and noted that (15) has cognitive impairment. These missing activities are particularly significant as they are specifically designed to improve the quality of life of the (15) residents with cognitive impairment currently living at the facility, supporting their independence, engagement, and overall, well-being. On April 11, 2026, during an interview with the facility administrator (A#1), (A#1) stated that that (15) residents at the facility have a cognitive impairment and are dependent on facility staff for all aspects of care, supervision, and stimulation. During this investigation, LPA found sufficient evidence to support the above-mentioned allegation. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), the above-mentioned deficiency was observed, and citation issued (ref. LIC 9099D). An exit interview was conducted, and a copy of the Complaint Report was given to Susan Caccam/Facility Administrator.