Complaint·May 17, 2024

On 05/15/24, LPA toured the facility and observed private and common areas, no pest or roaches were observed. The licensee stated they have not observed any pest or roaches but will be having a professional extermination company coming to the facility as a precautionary measure due to the weather changing, which can bring out pest. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Staff, Conchita Gallardo whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]