Complaint·February 27, 2023

(Continue from LIC9099) Analysis and review of multiple email correspondence between facility staff and outside sources determined there were technical issues staff encountered which delayed facility staff's response. Interviews with outside sources and facility staff confirmed that staff had trouble opening emails with encrypted files which made it not possible to provide the information being requested in a timely manner in the specific file formats requested. In addition, there was insufficient evidence to support the allegation that facility staff did not answer the facility's telephone, as the dates and/or times and multiple phone numbers were not identified. The Department was unable to obtain sufficient information to corroborate this allegation. Due to a lack of evidence, this allegation is deemed to be unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence that the alleged violations occurred. An exit interview was conducted with Executive Director, Disha Hall to whom a copy of this report, and Licensee Appeal Rights (9058 01/16) were provided at the conclusion of the visit.