Complaint·May 5, 2023

It was also alleged, the licensee did not address a bed bug infestation. Staff interviews confirmed the infestation was being addressed. A professional pest control service was contacted and treated the infected rooms. Further staff interviews confirmed the facility was following universal precautions for bed bugs. The facility disposed of the infected furniture, bagged up clothing items along with heat treatment for clothing and appropriate cleaning for the room. The facility addressed the bed bug infestation. Based on interviews and record review the investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Maintenance Director, Isaac Martinez whose signature below confirms receipt of these rights.