Complaint·September 14, 2023

person that the telephone number they provided for R1's PCP did not afford direct contact with the doctor. Interviews and record reviews indicate that the facility made efforts to contact R1's PCP unsuccessfully but the calls were directed to an appointment center. Interviews also showed that the facility informed R1's representative that a direct line was required to contact R1's physician for urgent medication and care changes. On July 13, 2023, the facility ultimately obtained R1's physician's direct number and they are now able to contact the doctor to consult for changes to R1’s care and medications. LPA confirmed this with R1's PCP on 9/8/2023. When discussing this matter with the physician, the doctor agreed that there was an issue with communication, but it has now been resolved. The Department has investigated the allegation that the facility did not communicate with a resident's representative prior to changing primary care physician. Evidence obtained during this investigation confirmed communication challenges occurred between the facility administration and R1’s medical provider. However, there is insufficient evidence to prove the facility did not make efforts to contact R1’s provider. Due to the lack of evidence, the Preponderance of Evidence standard was not met. Therefore, the allegation is Unsubstantiated. An exit interview was conducted and a copy of the Licensee’s Rights (LIC 9058 3/22) along with a copy of this report was provided to Director, Hall.