Complaint·March 15, 2024

resident for one or more of the following reasons: (1) Nonpayment of the rate for basic services within ten days of the due date.” Interviews with outside sources revealed that R1 had been receiving Medi-Cal funding when they first were admitted to the facility in 2019. This funding paid for R1’s rent at the facility. Outside sources stated that R1 never had to reapply for the funding. However, in early 2024, R1’s Med-Cal coverage stopped and R1 was required to reapply. This caused an interruption of R1’s funding source to pay the required rent payment. In February and March 2024, the facility issued 30-day notices of eviction to R1 due to the lapse of coverage and R1’s outstanding balance due. Interviews with outside sources do not dispute this fact. On or about September 2023, R1’s fanny pack, containing their identification card, credit cards and insurance cards were reported missing by R1’s authorized representative. According to interviews with an outside source, $60.00 cash was also missing. Interviews with outside sources and staff revealed that R1’s fanny pack along with their missing cards were found and returned to R1. The $60.00 cash was not found. On 12/9/2019, R1 electronically signed the admission agreement which reads in part, “IX. Your Property Rights and Obligations C. Damage to your Property. We shall not be responsible for the loss of any personal property belonging to you due to theft, fire or any other cause, unless the loss or damage was caused by our negligence or that of our employees.” This allegation nor the fruits of interviews conducted during this investigation yielded information or evidence to indicate employees or negligence contributed to the alleged loss. As to the allegation, the facility did not respond to communications from R1’s authorized representative, LPA found the following. Facility records, including emails and progress notes, provided substantial documentation to dispute the allegation. LPA observed numerous emails and progress notes generated by staff and directed to outside sources representing R1. An outside source provided a conflicting assessment of this allegation. The outside sources stated that the facility communicated with this party as requested and experienced no problems. The Department has investigated this complaint. Based upon records reviewed and interviews with staff and outside sources, there is insufficient information to corroborate the allegations. The preponderance of evidence standard was not met. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of Licensee's Rights (LIC 9058 3/22) along with a copy of this report was provided to Director, Coleman.