Complaint·August 21, 2024

(CONTINUED FROM LIC9099) 2024, a care conference was held regarding R1. The interviews revealed that facility staff informed an outside source that R1 was no longer eligible for a private room at the rate they were paying. Staff informed the source that the facility would be transferring R1 to a shared room. All interviews consistently reported that no date was given by the facility as to when R1’s room transfer would occur. Per interviews, no minutes were taken of this meeting. Interviews revealed that R1 was transferred to a shared room on July 22, 2024. When interviewed, staff said they did not present R1’s representative with a 30-day written notice of transfer. When interviewed, staff said they thought the May 16th care conference was all that was necessary. As a result of this investigation, staff expressed an understanding that they should have provided written notice of the transfer as per the resident’s admission agreement. A review of R1’s Residence and Care Agreement reads as follows, “We will provide you with thirty (30) days' written notice before substituting your Apartment.” Based on interviews with residents, staff and outside sources and record reviews, the Department’s investigation yielded sufficient evidence to confirm the allegation that staff did not notify the responsible party of a resident's change in care. The Preponderance of Evidence standard has been met. Therefore, the allegation is Substantiated. California code of Regulations, Title 22, Division 6 & Chapter 1 is being cited on the attached LIC 9099D. LPA investigated a secondary element of this complaint regarding a resident’s payment obligation to the facility. Interviews and record reviews revealed that changes had occurred with the resident’s supplemental funding agency. A review of records and interviews revealed that the issue does not fall within the jurisdiction of CCLD. No additional investigation was conducted into this portion of the complaint nor was a finding made. LPA advised all pertinent parties. An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058 01/16) were provided to Director, Suzie Dizon, whose signature below confirms receipt of these rights.