Complaint·August 7, 2025

Interviews revealed that R1 was on automatic payment system and was charged for the month of May 2025, although R1 had moved out of the facility on April 8, 2025. R1’s representative was refunded for the charge of May. Interviews revealed that R1 or R1’s representatives did not give thirty-day notice to terminate their residence. Thus, per the agreement signed and dated on September 3, 2022 by R1’s representative, R1 was responsible for the full monthly fee until the thirty (30) day period had expired. Based on interviews and records review, the investigation did not yield a preponderance of evidence to conclude that staff did not issue a refund to the resident or authorized representative in a timely manner. Based on the foregoing, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted Executive Director Tia Suuronen-Goodwin, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.