Follow-up on corrections·December 27, 2024

On 12/27/2024, Licensing Program Analyst (LPA), Janette Romero conducted an unannounced case management visit to address a deficiency observed relative to the Unusual Incident/Injury Report (LIC 624) submitted by the facility. LPA met with Assistant Resident Services Director (ARSD), Loucida Hickerson who was informed of the purpose of the visit. On 12/2/2024, the Department received the LIC 624 reporting Staff 1 (S1) was observed intimidating and bullying Resident 1, Resident 2, and Resident 3 at the facility on 11/29/2024. The LIC 624 noted S1 was placed on administrative leave, escorted out of the building, and is not scheduled to return to work in the facility. The LIC 624 added law enforcement was contacted and the facility met all reporting requirements in a timely manner. Written witness statements were also provided to the Riverside Regional Office as well. LPA reviewed video footage inside the facility's common areas and observed S1 kicking, pushing, using profanity, stepping on resident's feet, and snapping a towel in a resident's face. Although the facility took appropriate actions upon learning of the incidents, multiple residents' personal rights were violated and some were physically abused by S1 while in the facility's care. As a result, the facility will be cited. LPA provided ARSD Hickerson with a copy of Title 22, Division 6, Chapter 8 regulation numbers 87468, 87468.1, and 87468.2 which detail residents' personal rights for the facility to keep as reference. An exit interview was conducted and a copy of this report was reviewed and provided to ARSD Hickerson along with a Confidential Names list (LIC811) and Appeal Rights.