Complaint·July 29, 2025

LPA conducted an interview with the reporting party who reported the following information. Care Coordination Agencies (CCAs) collaborate with a resident, their responsible person and assisted living facility to enroll the resident onto the ALW program. Vista del Lago Business Office Director (BOD), Jennifer Rios verbally agreed to assume responsibility to assist R1 with ALW program enrollment. However, in fall 2024 BOD failed to follow up and provide requested information to R1’s CCA, which resulted in R1 losing their place in the ALW program waitlist. LPA conducted an interview with BOD Rios who refuted the allegations and reported the following information. BOD denied ever assuming responsibility to enroll R1 in the ALW program as it is outside of the scope of their duties. R1’s CCA requested resident records from the facility; however, the request was accidentally overlooked by facility staff and R1’s CCA/responsible person did not follow up on the request prior to R1 being dropped from the ALW program waitlist. Administrator Hill was also interviewed and reported the following information. Although the facility collaborates with CCAs/responsible persons and provides any requested resident records to aid in the ALW program enrollment, it is not the facility’s responsibility to enroll any resident in the ALW program. The facility is only responsible for providing care and supervision funded by ALW. Furthermore, the facility did not act with malice and there is no financial incentive to sabotage R1’s ALW program enrollment. Administrator Hill added they believe R1 receives the required care and supervision at the facility and the facility has never restricted R1 or any other resident from pursuing other housing options. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report and Confidential Names list (LIC 811) was reviewed and provided to Administrator Hill.