Complaint·November 5, 2025

The investigation revealed the following: Allegation: Staff does not ensure resident dental care needs are being met The detail of the complaint alleges that the facility is not ensuring that R1 receives needed dental care. The Department interviewed Marie Hill Executive Director (A1) who denied the allegation, stating that R1 had received dental services while he lived in the facility. A1 stated that the responsible party signed the dental authorization form to agree to receive in house dental services where the Dental Hygienist or Dentist will provide services at the facility. A1 further stated that if the dental hygienist make a referral for services outside of the facility, then they typically discuss it with the resident's family so that arraignments could be made. Lastly, A1 stated on 4/17/23, R1 saw the Dental Hygienist who made a referral, however R1 declined the service because of the expense. On 11/5/25, the Department obtained and reviewed the Dental Hygienist report (dated 4/17/23) which corroborated the Executive Director (A1) assertion that R1 did receive dental services while at the facility. Additionally, the Dental Hygiene report showed that a referral for dental services was made, but R1 stated that it was too expensive; therefore, declining the referral. Lastly, the Department reviewed dental authorization (dated 7/11/22) signed by the responsible party accepting services for R1 to be seen by dental hygienist and dentist that comes out to the facility. Page 2 of 4 On 11/5/25, between 10:00am and 12:00pm, the Department interviewed 6 residents regarding dental services offered at the facility. 6 out of 6 stated that they are offered dental services; 4 out of 6 stated that a family member make appointments for them when needed and 2 out of 6 stated that they have dentures and doesn’t use any dental services. Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Allegation: Staff do not assist resident with transportation to the dental office. The detail of the complaint alleges that “the facility does not transport R1 to the dental office, but rather a private dentist would come to the facility for all the residents.” The department interviewed Executive Director Marie Hill (A1) regarding this allegation. A1 stated, “Usually the family would transport residents to the dentist because the family needs to make decisions for the resident’s care. The facility is not authorized to make medical discussions so the family will have to be there at the dental office to make decisions for care.” On 11/5/25, the Department interviewed 6 residents regarding the allegation and of those interviewed 6 out of 6 stated that if they needed to see the dentist they would use the dentist on site, but if they needed outside services then family would transport them to the dentist. Page 3 of 4 Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. There were no deficiencies cited during today’s visit Exit interview conducted and copy of report provided. Page 4 of 4