Complaint·January 6, 2023

(CONTINUED FROM LIC9099) alleged that the memory care unit has run out of food, soap, shampoo, and blankets several times. Interviews conducted with six(6) memory care residents revealed three(3) of six(6) memory care residents reported they have never been denied the use of food, soap, shampoo, or blankets at the facility due to lack of supply. Three(3) of six(6) memory care residents were unable to be qualified to be reliable witnesses. Interviews conducted with five(5) memory care staff revealed the memory care unit has not run out of supplies such as soap, shampoo, food, or blankets. During a tour of the memory care unit, LPA observed numerous staff interacting with residents, a stock of supplies of blankets, towels, washcloths, snacks, drinks, soap, shampoo, toothpaste, toothbrushes and personal grooming items. Regarding the allegation "Facility did not provide adequate food service", it was alleged that the memory care residents are usually served food that is expired. Interviews conducted with six(6) memory care residents revealed three(3) of six(6) memory care residents have never observed the food their were provided to be expired or spoiled. Three(3) of six(6) memory care residents were unable to be qualified to be reliable witnesses. Interviews conducted with five(5) memory care staff revealed the memory care unit has not served residents expired food however one(1) staff interviewed reported milk had twice arrived from the main kitchen spoiled during the summer and residents were not served the milk. During a tour of the memory care unit, LPA did not observe any expired or spoiled food or drinks. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted and a copy of this report was provided.