Complaint·January 4, 2024

This confirms the facility is to issue a pro-rated credit towards R1’s monthly care fees if the resident was absent from the facility for more than fourteen consecutive days. R1 was absent from the facility on April 17, 2023 – July 7, 2023. Per the admission agreement, R1 was to receive a pro-rated credit for monthly care fees. LPA found that due to a clerical error, R1 was overcharged $3,400.00 in monthly care fees during R1's absence from the facility. Although LPA determined that the overcharge did not occur due to the facility operating in bad faith, the allegation of "Staff overcharged resident for care" is valid. Based on interviews conducted and record review, the preponderance of evidence standard has been met; therefore, the allegation was found to be SUBSTANTIATED. The facility will be cited per California Code of Regulations, Title 22, regulation 87507(f). An exit interview was conducted, and a copy of this report was discussed and provided to Administrator Farish along with a Confidential Names List (LIC 811) and LIC9099-D. *This is an amended version of the original report.