Complaint·October 21, 2024

CSD explained some residents arrive to the dining room approximately one (1) hour before daily menu options are scheduled to be served and consider it waiting time, however meals from the daily menu are not ready until the scheduled serving times. CSD also explained if many residents request a custom meal or options from the alternative menu, this may delay food orders for a few minutes but not an hour and half. Three (3) of five (5) residents interviewed reported waiting over an hour to receive their meals on a daily basis, but were unable to report whether they arrive to the dining room an hour before meals are scheduled to be served or if they request a custom meal. Two (2) of five (5) residents interviewed refuted the allegation and reported they only wait a few minutes for their meals to be served. All five (5) residents interviewed reported they have never walked away from the dining room without a meal due to extensive wait times. Five (5) residents interviewed reported facility staff do not yell at them and are not rude, including S1 and S2. Only one (1) of five (5) staff interviewed reported having knowledge of S1 yelling at a resident but they were unable to identify the resident or provide a description of the resident. During today's visit, LPA sat in the dining room during lunch time and did not observe any residents waiting for meals to be served for an extended period of time. LPA shared a dining room table with Resident 1 and observed their lunch was served six (6) minutes after they placed their order with the server. Based on the aforementioned, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Administrator Farish.