Complaint·January 10, 2025

Administrator Farish was interviewed and reported several residents and staff experienced symptoms of Norovirus beginning 12/30/2024, and all residents and their responsible persons were notified of the outbreak at the facility. Administrator reported the written notification requested visitors wash their hands before and after leaving the facility as a safety precaution for residents and staff. Administrator added they also placed copies of the written notification in common areas including near the main entrance where visitors sign in. Administrator explained upon discovery of the outbreak, facility staff received additional training regarding proper hand washing techniques and cleaning protocols. Administrator reported facility staff consistently disinfected high-touch surfaces in common areas throughout the facility. LPA reviewed a copy of the written notification which noted the request for visitors to wash their hands before and after leaving the facility. LPA interviewed three (3) staff who were present during the alleged incident date, and all reported on 1/2/2025, they regularly washed their hands and wore gloves when serving residents and their visitors food. LPA reviewed the facility’s Inservice Record Sheet dated 12/30/2024 signed by staff along with the training material which noted staff were trained on safe practices to prevent and address Norovirus and other gastrointestinal illness outbreaks. LPA also reviewed the facility’s Course Completion History dated 1/10/2025 noting staff completed training regarding food safety. LPA conducted an interview with the alleged victim who reported the meal provided by the facility tasted fine and they observed facility servers wear gloves and face masks when serving meals. The alleged victim added the facility did not appear unsanitary. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. An exit interview was conducted and a copy of this report was reviewed and provided to Administrator Farish. *This is an amended version of the original report.