complaint·October 30, 2025

LPA observations during multiple on-site visits between January and May 2025 did not reveal any instances of staff interacting with residents, including R1, in an inappropriate, disrespectful, or rude manner. Interviews with R1, residents, staff, and LPA observations revealed that R1 could be difficult to interact with due to R1’s personality. During interviews, staff and residents expressed a desire to avoid interactions with R1 due to R1’s video recording behaviors and personality. Interviews and records review revealed that R1 was evicted from the facility in early October 2025 due to violating house rules regarding treating residents and staff with respect. Review of R1’s financial statements from November 2024 to October 2025 revealed that R1 had monthly reoccurring charges for basic room and board and R1 did not receive any care, resulting in R1 not being charged for any care. Review of R1’s admission agreement revealed that the facility would charge a late fee of $250 for any payments received after the fifth day of the month. Despite R1 submitting payment for basic room and board after the 5 th of the month on multiple occasions, R1 was not charged a late fee. Additionally, multiple interviews with R1 did not disclose any concerns that R1 was charged for services that R1 did not receive or were not previously explained. The Department has investigated the above-mentioned allegations and based on interviews, record review, and observation, the preponderance of the evidence has not been met, therefore, these allegations are deemed unsubstantiated. An exit interview was conducted with Executive Director Kristel Johnson, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).