complaint·December 8, 2025

Interviews with residents and staff revealed that the facility offered portable AC units to residents, however, some residents claimed that they were not offered portable AC units, fans, or any other cooling devices despite residents wanting those devices. Interviews with staff provided conflicting information, stating that some residents complained that the portable AC units were too noisy and residents did not want to use them. Interviews with residents and LPA observations of thermostat readings in resident rooms did not reveal any evidence that the temperature in resident rooms rose above 85 degrees. Review of work orders and interviews with staff revealed that an outside vendor assessed the facility’s AC system in late July 2025 and determined that there was a leak in the AC system, which the vendor fixed. Interviews with staff and residents revealed that the issue with the AC system took approximately two weeks to fix. The Department has investigated the above-mentioned allegation and based on interviews and observations, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with Executive Director Kristel Johnson, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).