complaint·January 22, 2026

Interviews and reviews of R1’s financial ledgers revealed that in May 2025, R1 stopped submitting payments for basic services and care rates. Interviews and review of assessment records from April and May 2025 revealed that R1 was declining cognitively and was moved into the facility’s memory care in late May 2025. Review of email exchanges between R1’s responsible party and facility management starting in late July 2025 revealed that both parties were in communications regarding managing R1’s finances and bringing R1’s balance in good standing. On August 1, 2025, the facility hand delivered an eviction notice to R1 regarding failure to pay for fees issued between May 2025 and July 2025 and mailed and emailed a written copy to R1’s responsible party. After not receiving any payment prior to the eviction notice’s effective date of September 1, 2025, the facility filed for an unlawful detainer with the San Diego County Superior Court on September 4, 2025. Email communications between R1’s responsible party and facility management documented that R1’s responsible party was in the process of having R1’s long term care insurance cover R1’s future basic rate and care fees starting in May 2025. Emails showed that R1’s responsible party mailed multiple physical checks to the facility, however, issues with dates and not covering the full amount of R1's outstanding balance caused the checks to be unable to be cashed. The facility did not receive any other payments until mid-January 2026, when the facility received and cashed a check which almost covered R1’s existing balance at that time. Interviews and review of a Notice to Vacate revealed that R1 was issued a notice to vacate by the San Diego Sheriff and R1 would be physically evicted on January 22, 2026. Interviews revealed that R1's responsible party submitted payments to the facility in January 2026, which settled R1's outstanding balance. Interviews with facility management revealed that the eviction through the local Sheriff was cancelled during LPA’s visit, and LPA Borunda verified that R1 remained at the facility and had not been evicted as of the end of today’s visit. The Department has investigated the above-mentioned allegation and based on interview and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with Executive Director Kristel Johnson, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).