complaint·September 20, 2024

It was alleged that “Staff do not assist resident with ambulating”. It was alleged that staff did not assist R1 with their therapist ordered exercises. It was alleged that on 12/11/2022, R1 had not been assisted out of bed, and that R1 had stated staff keep them on the couch or in bed all day. It was also alleged that Staff had remarked that “they do not pay her enough to break her back”. LPA conducted resident interview which revealed that R1 would be in bed or on the couch, and stated at times they did not want to get up and walk due to pain. LPA conducted (2) staff interviews which revealed R1 was offered to get up and walk, however at times R1 denied this and stated they were in pain. Staff reported R1 would be transferred with a Hoyer lift and placed on the couch or toilet. Staff interviewed denied saying or having knowledge of staff making statements about not being paid enough to break their back. Therefore, the allegation is unsubstantiated at this time. It was alleged that “Staff do not assist resident with bathing” It was alleged that on 12/11/2022 R1’s hands were observed to be “dirty” and was not provided with a bathe. LPA conducted interview with resident who was unable to recall a time when they did not get bathed or cleaned between bathes. LPA conducted interviews with (2) staff who were unable to recall a time when R1 had dirty hands and were not cleaned. Staff revealed R1 was bathed by staff (2) times a week on Monday and Thursday. LPA conducted visit on 12/16/2022 and did not observed R1 had dirty hands. Therefore, the allegation is unsubstantiated. It was alleged that “Staff do not assist resident with grooming” It was alleged that on 12/11/2022 R1’s nails were long and dirty and staff did not assist R1. LPA conducted interview with resident who was unable to recall a time when they did not get assistance with cutting their finger nails. LPA conducted interviews with (2) staff who were unable to recall a time when R1 had dirty hands and were not cut. Staff revealed R1 was assisted with grooming, unless they refused to be helped by staff. LPA conducted visit on 12/16/2022 and did not observed R1 had dirty hands. Therefore, the allegation is unsubstantiated. It was alleged that “Staff spoke inappropriately to resident”. It was alleged that Staff had told R1 they had no rights. There was no staff name given pertaining to the allegation or date. LPA conducted interviews with resident who was unable to recall an incident where staff told them they have no rights. LPA conducted (2) staff who denied saying or hearing a staff tell R1 they had no rights. Therefore the allegation is unsubstantiated at this time. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided.