Complaint·July 9, 2025

LPM II, RA, Donna Teutschel conducted a telephone interview with facility Administrator, Sondra Brakeville. The allegation refers to an issue that the facility main front door is locked at night and that residents are unable to exit at night through the facility main front door and facility night security staff are not always available at the front desk to assist. Based upon interviews obtained, the facility has two side exit doors which are always unlocked. The facility front door is locked from the outside but not the inside which means any resident is able to exit at night. Each resident is issued a key fob should they be out for the evening and return to re-enter the facility which unlocks the front door and also have the ability to access or leave through the facility side doors. With respect to security staff, there are reasons from time to time they will step away from the front desk for various reasons. Based upon this information, the allegation is deemed Unsubstantiated. Administrator will be emailed licensing report: SBRAKEVILLE@AMERICAREHR.COM