Complaint·October 13, 2022

It was alleged the Facility staff did not meet the resident's needs. An outside source reported a resident was often denied water during the night shift. Interviews with internal sources revealed residents had access to water, could request water during the night shift, and often, residents already had a water container prepared in advance. Interviews with outside sources did not corroborate residents were not being provided water at night and did not reveal any concerning circumstances. During visits to the facility, the Department corroborated multiple residents had water containers in their rooms readily available. Based on the evidence obtained through observations, review of records, and interviews with internal and external sources, there was not a preponderance of evidence to prove the violations occurred, therefore, the allegations are unsubstantiated. An exit interview was conducted with Caregiver, Beatrice Jimenez. A copy of this report and Licensee's Rights (LIC 9058 01/16) were provided to Administrator, Flora Kelly, via electronic mail. An electronic mail read receipt confirms these documents were received by the administrator.