complaint·May 7, 2026

Department interviews with staff and residents report responding to resident needs throughout the day and night, stated they were unaware of delays in care, and confirmed medication was administered as prescribed. Department interviews with R1 revealed staff respond but not as quickly as desired. Department interviews with outside sources reveal R1 has made similar complaints at previous facilities and confirmed this has been a pattern at multiple prior placement's due to R1's inability to be satisfied. Department records review reveals the Medication Administration Record (MAR) and interviews with staff confirm all medications are being administered per physician prescription. LPA observations reveal staff were present and responding to residents and medication systems and storage appeared to be in compliance. Based on interviews, direct LPA observations, and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred; therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator Laith Sarsam, to whom a copy of this report and the Licensee Appeal Rights (LIC9058 03/22) were provided.