Complaint·June 28, 2022

Interviews with staff and outside sources revealed that after R1 passed away on May 19, 2022 at the facility, all their personal belongings were removed the same day by RP. The items that remained in R1’s room at the facility included; a wheelchair, shower chair, walker, hospital bed and oxygen tank, all supplied by a hospice agency as part of the agreed-upon hospice plan of care. The hospice agency that was under contract with R1 at the time of their death removed all items except the hospital bed and oxygen tank the same day, May 19, 2022. The hospital bed and the oxygen tank that had been provided by the previously contracted hospice agency were not removed until June 15, 2022 by the supplier due to delays in communication between the facility and both outside agencies. Although the hospice items remained at the facility for almost four weeks, they were not personal property nor the responsibility of the resident or resident’s responsible parties. The Department has investigated the allegation of Licensee did not provide responsible party with a refund. Based on evidence obtained, the allegation is substantiated which means that the allegation is valid because the preponderance of the evidence standard has been met. A deficiency is cited in accordance of California Code of Regulations, Title 22, Division 6 Chapter 8, and listed on the 9099D. An exit interview was conducted with Licesenee, Tapia a copy of this report, confidential names list, LIC 9099D and Licensee/Appeals Rights (LIC 9058 01/16) was provided to Licensee.