Complaint·August 18, 2025

(continue from LIC9099) Review of R1’s physician’s report indicated that R1 was independent and able to make personal decisions regarding care and supervision. Interviews and records confirmed that R1’s placement social worker arranged non-emergency transport for a medical evaluation. Records also showed that R1 was in the process of transferring to a higher level of care. R1 was admitted to the facility on July 1, 2024, and discharged to a higher level of care on October 7, 2024. It was further determined that R1 did not have a current identification card at the time of transport. R1’s social worker was actively assisting with obtaining proper identification. There was no corroborating evidence that staff abandoned R1 at the hospital. Note: R1 was not available for interview during the investigation. Allegation 2: Staff did not allow R1 to have visitors. It was alleged that on August 2, 2024, R1 was denied visitation. Interviews with staff, residents, and outside sources, as well as review of the visitor log, confirmed that R1 received visitors on multiple occasions while residing at the facility. Review of the facility’s visitor policy revealed no restrictions on visitation. At the request of an outside agency, staff were asked to supervise R1’s visits to ensure health and safety. No corroborating evidence was found to support this allegation. Allegation 3: Staff did not keep R1's personal information confidentia l. It was alleged that staff disclosed R1’s personal information in a group text message with multiple parties, including an unknown recipient. Review of the text message and interviews revealed that R1 had authorized staff to share certain information for the purpose of coordinating a new placement. Staff acknowledged that an unknown number was inadvertently added to the group conversation but reported that the number was deleted immediately upon discovery. The review of the information disclosed was not deemed private or in violation of R1’s confidentiality. (Continue at LIC9099C) (Continue from LIC9099C) Note: This is an amended report of the report issued on 8/18/2025 Conclusion Based on the investigation—including record reviews and interviews with staff and external sources—there was insufficient evidence to substantiate the allegation. Therefore, the allegation is deemed unsubstantiated. An exit interview was conducted with Administrator, Karina Lopez. A copy of this report and the Licensee Appeal Rights (LIC 9058 03/22) were provided via email at sunsetcoast.lopez@gmail.com , an electronic email receipt confirmed receipt of report.