complaint·February 21, 2024

documentation revealing a leg injury. Staff denied ever roughly handling any resident. Staff also has not witnessed any staff roughly handle any resident. Interviews with outside sources which included resident family members, did not report ever witnessing staff call residents spoiled brats or undeserving of care. Staff and outside sources consistently reported that staff treat all residents like family and with respect. R1’s records indicate that R1’s medical orders include notes that R1’s has been approved to eat solid foods since 2023. When interviewed, staff said they strictly follow resident’s written food orders but not verbal requests. Staff understands the liability in not following a resident’s medical provider’s orders. Interviews indicate that no staff has ever themselves or witnessed another staff not allow residents to speak with each other. Several interviews noted that a particular resident’s family member was asked not to speak to residents that have swallowing difficulty. Staff has also asked this same family member not to discuss sensitive private matters with residents. The Department has investigated the allegations that Weaver’s Primrose Villa staff handled R1 in a rough manner, causing injury; made inappropriate comments to residents, did not obtain consent from R1’s authorized representative to feed R1 solid food, and did not allow residents to speak with other residents. Based upon interviews and records, there is insufficient evidence to uphold any of the allegations, therefore the Preponderance of Evidence standard was not met. As such, the allegations are Unsubstantiated. An exit interview was conducted with Caregiver, Verceles, and a copy of this report was provided to Mr. Verceles, whose signature below confirms receipt of copies of this report and Licensee Rights (LIC 9058).