complaint·February 1, 2023

During the interview S2 confirmed that the cameras have audio capabilities and S2 uses the app daily to monitor the residents during the night. S1 and S3 stated that they are aware of the camera app but they do not use it. Records review of the Facility's Plan of Operation revealed that camera usage was not addressed. Interview with outside sources confirmed that there were cameras in the residents rooms and permission was never obtained. A review of facility records revealed the licensee does not mention the use of cameras in their Admission Agreement or has obtained consent from the residents in care or their responsible parties. Based on the evidence obtained during the complaint investigation, the allegation was found to be SUBSTANTIATED, as there is a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted; a copy of this report along with Licensee Appeal Rights LIC 9058 (REV 3/22) were provided to House Manager Megan Bragg and their signature confirms receipt of these documents.