complaint·March 11, 2024

[CONTINUED FROM LIC 9099] On 02/26/2024, Licensee sent a cell phone text message R1 and their responsible person (RP). [R1 and their RP were not served a written letter.] In this text message, which CCLD obtained, Licensee wrote that R1 had experienced “mobility changes” and that they required “2 person assist for all activities [of daily living].” Licensee further wrote that R1 needed to move out by “the end of March or until you find a suitable place in or close to that date.” Licensee’s text message did not contain the elements, disclosures, and supporting documents which are required during eviction action. Written notice of the planned action was not provided to CCLD, as was required. Interviews of Licensee, facility line staff, and outside sources, which were supported by care records, showed: R1 moved into the facility around two years ago. Since the time R1 moved in, to the present time, R1 has continuously relied on a wheelchair for mobility and required a hoyer-lift machine to transfer from bed to wheelchair, and vice versa. Per the Licensee, they did not conduct a recent reappraisal of R1’s care needs. They confirmed to LPA that R1’s inherent mobility and transferring abilities have not recently changed; rather, the overall caregiver staffing pool at the facility has diminished, making caring for R1 more challenging. Based on interviews and records, a preponderance of evidence exists to show that Licensee’s unlawfully initiated an eviction action against R1. The allegation is therefore substantiated. One (1) deficiency was cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). A Plan of Correction was jointly developed with the Licensee. An exit interview was conducted with Alvela, to whom a copy of this report, the LIC 9099-D, the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.