Complaint·January 6, 2026

Licensing Program Analyst (LPA) Janet Ngallo conducted an unannounced visit to initiate a complaint investigation and deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Administrator Travonna Washington. It was alleged that staff took away resident's personal cellphone and staff yelled at a resident in care. CCLD’s investigation involved an unannounced facility visit, review of facility records, interviews with facility staff, residents, outside sources, and LPA direct observations. Regarding the allegations, staff, resident, and outside source interviews, as well as facility records evidenced that the alleged caregiver is not a staff member at this facility. Based on records and interviews, the allegations are unfounded, meaning it was false, could not have happened, and/or is without a reasonable basis. The allegations have therefore been dismissed. An exit interview was conducted with administrator Travonna Washington, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.