complaint·August 29, 2023

[Continued from LIC9099] S1 has not observed any staff exhibiting threatening behaviors towards R1.   Staff 2 (S2) stated that R1 has episodes of friendly banter that becomes offensive to R1. S2 stated that when interacting with R1, S2 no longer entertains friendly banter. S2 interaction with R1 consists of formal conversation.  S3 stated that R1 has not verbalized any incidents of being threatened by staff. Outside Source 1 (OS1) was interviewed by LPA Domingo and there has not been any concerns regarding care of residents. OS1 stated that they do not have any concerns with the facility. Outside Source 2 (OS2) stated that there has been no concerns of staff not providing care to the residents. Outside Source 3 (OS3) was interviewed by LPA Domingo and OS3 stated that there has not been any concerns regarding resident's care. OS3 confirmed that R1 has cognitive deficits. The Department has investigated the allegation listed above.  Based on evidence obtained, including interviews and records reviewed, the above allegation is determined to be unsubstantiated as the Department could not meet the preponderance of the evidence standard. An exit interview was conducted with Resident Service Director Pamela Talamantes, and Ariana Ventura Care Coordinator and a copy of this report and Licensee/Appeals Rights (LIC 9058 03/22) were provide.