complaint·January 29, 2024

(Cont. from LIC9099) Interviews with seven other residents revealed that only one, Resident 2 (R2), claimed to have had any personal items of their own go missing. R2 stated that she had some make-up disappear, but said that she had left her door open and anyone could have taken it. One other resident, Resident 3 (R3), stated a few people have experienced missing clothing, and Resident 4 (R4), who has lived at the facility for 7.5 years, stated a few residents have had "inexpensive" jewelry go missing. A records review revealed that R1 moved into the facility on 06/30/2022. During today's visit, additional records were reviewed by LPA Mark Mandel, which showed that R1 waived her right to list any items, including the items R1 reported as being stolen, on the Client/Resident Personal Property and Valuables Form, which she signed. In addition the Theft and Loss Policy states the facility can provide a lock for the resident's bedside drawer or cabinet upon request and residents are encouraged not to bring valuables to the facility. R1 did not state during a previous interview that the she requested a locked drawer or that it was broken into in relation to the money of hers that she said disappeared. Based on the interviews conducted and records obtained and reviewed, the allegation that facility staff are stealing residents clothes is Unsubstantiated, as the preponderance of evidence standard was not met. An exit interview was conducted with Resident Services Director, Pamela Talamantes, whose signature below confirms receipt of this report and the Licensee Appeal Rights (LIC9058 01/16).