complaint·February 8, 2024

Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to open a complaint on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Pam Talamantes, Head Nurse to discuss the purpose of the visit. LPA conducted interviews with residents, and facility staff. LPA also reviewed records and conducted a physical inspection of the facility. It was alleged that facility staff yells at residents in care. Interviews revealed that the staff are kind and have not been observed yelling at any residents. Interviews with staff revealed the staff may speak loudly to residents due to them being hard of hearing or deaf. Interviews with residents stated the same as far as some residents do not hear that well and so some staff speak louder than usual so the resident can hear them. Interviews with residents also revealed that the staff are persistant and very helpful and that they have not been yelled at by any of the staff. The investigation did not produce supporting evidence or supporting witness statements to substantiate facility staff yells at residents in care. Based on the evidence obtained from interviews, the complaint allegation is unsubstantiated. An exit interview was conducted with Pam Talamantes, Head Nurse and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.